Privacy Policy

Introduction

RentPropPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (such as name, email address, mailing address, phone number)
• Account credentials (such as username and password)
• Payment information (such as credit card details and billing address)
• Property information (such as property addresses, details, and documents)
• Tenant information (such as names, contact details, rental history, and payment records)
• Communication records between landlords and tenants through our platform
• Information provided during support interactions
• For tenant screening purposes, with appropriate consent, we may collect or facilitate the collection of:
  • Employment information
  • Income verification
  • Rental history
  • Credit information
  • Background check information

Technical Information

We automatically collect certain technical information, including:

• Device information (such as IP address, browser type, operating system)
• Usage information (such as pages visited, features used, time spent on the Service)
• Location information (such as general location based on IP address)
• Cookies and similar tracking technologies

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Facilitate rent collection and payment processing
• Manage maintenance requests and communications
• Provide tenant screening services
• Generate financial reports and analytics
• Send service-related notifications and updates
• Respond to your comments, questions, and requests
• Provide customer support and troubleshoot issues
• Send marketing communications, in accordance with your preferences
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security incidents
• Comply with legal obligations
• For any other purpose with your consent

How We Share Your Information

We may share your information with the following categories of third parties:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Landlords and Property Managers

If you are a tenant, we may share your information with your landlord or property manager as necessary for property management purposes.

Tenants

If you are a landlord or property manager, certain information about you and your properties may be visible to current or prospective tenants.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with other third parties with your consent or at your direction.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

Security of Your Information

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from RentPropPay.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to the processing of your personal information
• Data portability
• Withdrawal of consent (where processing is based on consent)

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information:

• Right to know what personal information we collect, use, disclose, and sell
• Right to delete personal information we have collected about you
• Right to opt-out of the sale of your personal information
• Right to non-discrimination for exercising your CCPA rights

To exercise your rights under the CCPA, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and to hold certain information. Cookies are files with a small amount of data that may include a unique anonymous identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Service to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Service.
• Functionality Cookies: These cookies enable the Service to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our Service by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

Third-Party Services

Our Service may contain links to third-party websites and services that are not owned or controlled by RentPropPay. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We may use third-party services, such as payment processors, credit reporting agencies, and background check providers, to facilitate various aspects of our Service. These third parties have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@rentproppay.com
Postal Address: 123 Main Street, Suite 456, Anytown, DE 12345
Phone: (555) 123-4567