Maintenance Requests
Efficiently manage property maintenance with our comprehensive request tracking system. From tenant submission to completion verification, streamline your entire maintenance workflow.
Key Features
Online Request Submission
Tenants can easily submit maintenance requests from any device, complete with issue descriptions, priority levels, and photo/video attachments.
Work Order Management
Convert tenant requests into detailed work orders, assign to maintenance staff or contractors, and track progress through completion.
Vendor/Contractor Directory
Maintain a database of trusted maintenance professionals with contact details, specialties, rates, and performance ratings.
Communication Portal
Built-in messaging system keeps everyone informed with real-time updates, questions, and scheduling coordination.
Preventive Maintenance Scheduling
Set up recurring maintenance tasks and inspections to prevent costly emergency repairs and extend the life of your properties.
Benefits
Reduce Response Time by 74%
Our streamlined process helps you address maintenance issues quickly, improving tenant satisfaction and preventing minor issues from becoming major problems.
Lower Repair Costs
Catch issues early and track maintenance history to identify recurring problems, resulting in cost savings and more efficient repairs.
Increase Tenant Retention
Quick, efficient maintenance response is one of the top factors in tenant satisfaction and renewal decisions.
Maintain Detailed Records
Complete documentation of all maintenance activities protects you legally and helps with budgeting and property valuation.
Optimize Maintenance Operations
Analytics and reporting tools help identify trends, track costs, and improve the efficiency of your maintenance processes.
Maintenance Request Workflow
Tenant Submits Request
Tenant reports issues through the tenant portal with detailed descriptions and photos/videos.
Landlord Reviews
Property manager receives notification, reviews the request, and determines urgency.
Assign Contractor
Maintenance task is assigned to appropriate in-house staff or external contractors.
Work Completion
Maintenance professional completes the work and documents the resolution with notes and photos.
Tenant Confirmation
Tenant verifies the issue is resolved and provides feedback on the service quality.
Maintenance Request Types
Emergency Repairs
Issues requiring immediate attention like flooding, electrical failures, or security breaches.
Urgent Repairs
Problems affecting tenant quality of life like heating/cooling issues or minor water leaks.
Routine Maintenance
Standard repairs and maintenance like appliance issues, minor fixtures, or cosmetic repairs.
Preventive Maintenance
Scheduled upkeep to prevent future issues like HVAC servicing, inspections, and seasonal tasks.
Mobile-Friendly Access
Our maintenance system works seamlessly across all devices, allowing property managers and maintenance staff to:
- Receive real-time notifications of new maintenance requests
- View request details, photos, and location while on-the-go
- Update task status and communicate with tenants from the field
- Upload completion photos and documentation instantly
- Manage schedules and route planning efficiently
Choose Your Plan
Select the plan that best fits your portfolio size and needs.
Small Portfolio
1-10 rental units
$19.99
per month
- All basic features
- Up to 10 properties
- Email support
- Mobile app access
- Basic reporting
Growth Portfolio
10-100 rental units
$49.99
per month
- All Small Portfolio features
- Up to 100 properties
- Priority email & phone support
- Advanced reporting
- API access
- Team accounts (up to 5)
Professional Portfolio
100-500 rental units
$99.99
per month
- All Growth Portfolio features
- Up to 500 properties
- Dedicated account manager
- Advanced analytics
- Custom integrations
- Team accounts (unlimited)
- White-labeling options
Enterprise
Commercial & Large Portfolios
Custom
pricing
- All Professional Portfolio features
- Unlimited properties
- Custom implementation
- On-site training
- SLA guarantee
- Dedicated infrastructure
- Custom development